Systems Support

 

Systems Support

Your network must always be on, so your ability to reliably count on IT support should be too. That means providing ICT infrastructure and service that guarantees minimum interruption to your business. A Service Level Agreement (SLA) that guarantees you a live human engineer to contact 24/7 all year round. At Computine, a live human means a knowledgeable, fully-qualified engineer (based in London) that can arrive on your premises within 2 hours when remote control diagnostic tools are unable to resolve problems.

 

Professional and prompt service is one of the main reasons our clients recommend us to others. We take pride in our ability to form long term partnerships with our clients. We have earned a reputation for dependable and courteous service at all hours of every day. We like to think that’s no coincidence. After all, we’re guided in everything we do and say by our strapline: “Only One Click Away”. Our clients have to be, and so is Computine.

 

  • Long term client relationships are a result of our flexible, responsive computer support services.
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  • Support is charged at a pre-agreed fixed hourly/daily rates.
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  • Computine are happy to support existing Microsoft Windows & MAC based systems as well as those installed by ourselves.
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